What materials are your jewellery made from?
Most of our items are made from 925 Sterling Silver and plated with real 18K/14K Gold or Rhodium, however we also offer stainless steel and copper jewellery. Please refer to the individual descriptions of each item to see the materials.
We use multi-layer plating compared to other brands to ensure the highest quality and durability.
Is your jewellery safe for sensitive/ allergic skin
Our Sterling Silver and Stainless Steel jewellery items are free from nickel and lead meaning they can be classed as hypoallergenic and safe for skin conditions such as dermatitis. (Please note: IMPORTANT - it is the customers responsibility to take all precautions as we are unable to be aware of each individuals allergies and sensitivity.)
Is your jewellery waterproof?
All of our Stainless Steel jewellery is waterproof, sweat proof and heat proof. Our Sterling Silver items are also waterproof however water can cause silver to oxidize (darken) more quickly, this is not a fault and you can simply wipe this away with a sterling silver polishing cloth.In order to mitigate this please limit contact with chemicals such as perfume/fake tan as this can cause early oxidisation. This would not be classed as faulty as it has not been cared for following the above instructions. Please refer to the 'Details' section of each individual product to see its materials.
Please refer to the 'Care' section below or in the product description for care tips.
Can I return or exchange my items?
Yes you can, for more details, please refer to our Returns Policy below.
Note: we currently do not accept international returns.
What countries do you ship to?
We ship worldwide! Shipping fees depend on destination country and will be displayed at checkout.
How do I care for my jewellery?
In order to cater for a wide range of price points our jewellery is a mixture of Sterling Silver, Stainless Steel and copper jewellery.
The materials of each item are listed in the product description.
Copper Jewellery can tarnish if not cared for properly and can also change colour over time with long term wear. Tarnished jewellery is not faulty if it has not been cared for Following the below instructions.
OXIDISATION can occur with any jewellery especially when in contact with moisture and chemicals. Some oils in the skin can cause jewellery to oxidise quickly this is not a fault with the item.
Copper items must not come into contact with chemicals such as perfume/fake tan as this can change the metals colour. This would not be classed as faulty as it has not been cared for following the below instructions.
CARE INSTRUCTIONS FOR NON STERLING SILVER/STAINLESS STEEL
PLEASE ENSURE you keep non Sterling Silver/Stainless Steel items away from water including showering and swimming (chlorinated water) do not wear on sunbeds. Please avoid your copper jewellery coming into contact with Moisturiser, Fake Tan, Sweat & Perfume.
Gold Plated Jewellery
Any Gold plated item will fade over time but in order to preserve your plating for as long as possible we recommend the below:
Your Gold plated items are safe in water however we do not recommend swimming due to chemical reactions (chlorinated water) do not wear on sunbeds. In order to ensure your plating lasts as long as possible we do not advise avoiding your jewellery coming into contact with Moisturiser, Fake Tan, Sweat & Perfume. You should store your items in your Luxe Emporium jewellery boxes when they are not being worn. If care instructions are now followed the plating will fade faster than usual.
If you have any questions regarding any of our materials please contact us at support@myazura.com before purchasing and we will happily assist you.